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Terms & Conditions

Online Terms & Conditions

Welcome to the online operational services of Brunel Fitness Centre, a trading service of Active Community Engagement.


If you continue to browse, and operate, this website you are agreeing to comply with and be bound by the terms and conditions of use, which together with our privacy policy govern Brunel Fitness Centre’s relationship with you in relation to this website.

Terms, conditions, policies, and procedures are subject to change without notice and may vary between facilities of Active Community Engagement. While every effort is made to ensure that all the information on this site is up to date and correct, Brunel Fitness Centre will not be held responsible for any loss, direct or indirect resulting from use of this information.

For detailed information on our Terms & Conditions, please contact the facility directly via information provided on the Contact Us page.

Membership Terms & Conditions

  1. Our Monthly Gym Membership packages are offered for a minimum of one month, and then will continue on a rolling Direct Debit payment basis until the membership or subscription has been cancelled or frozen. All members have the option to subscribe on a Pay-As-You-Go or Annual basis with Brunel Fitness Centre. Members have the option to pay by Cash or Card monthly if they opt out of a Direct Debit payment method.

  2. The recurring payment Direct Debit subscription will commence on the following month of the same date as the first payment.  If you wish to terminate your recurring payment membership agreement, this can be actioned via the ClubRight app directly, or you can contact Brunel Fitness Centre via visit, phone, or e-mail to action the request for you.

  3. Our payment system will automatically attempt to debit a member’s monthly payment up to three times. The failure of the third attempt will lead to the automatic termination of the membership. Should the customer wish to continue to use Brunel Fitness Centre they will need to contact us to resubscribe to a membership.

  4. All Annual Memberships are non-refundable.

  5. If a membership is cancelled before the recurring payment deposits from your account, you can still use our facility until the expiration date.

  6. Members are encouraged to pre-book their Gym slots or Class attendances to reserve their spot within the facility capacity. Upon arrival at the centre, members must check-in at reception before entering the Gym or Classes.

  7. Certain activities under a membership require advanced booking to guarantee availability. Members and non-members are permitted to book up to 7 days in advance for fitness classes.  All places booked in advance must be paid for at the time of booking.

  8. Cancellation to classes reserved is permitted without charge, when made at least 24 hours in advance of the activity. If cancelling within 24 hours of the activity commencing, please contact the centre directly.

  9. Memberships are non-transferrable and must only be used by the registered member.

  10. Booking times for all activities must be adhered to for Health and Safety reasons. As a result, if you attend at a later or earlier time than booked you may be refused entry.

  11. Brunel Fitness membership subscription when purchased on-line offers a 7-day cooling off period from the specified start date of the membership. Customers may cancel the membership within this time frame without penalty, provided the facilities have not been used during that time. To initiate the cooling off mechanism members are required to confirm in writing at the facility of joining. Any joining or pro-rata fees that have been paid within this time will then be refunded.

  12. In order to keep members up to date with promotions and support services, Brunel Fitness will email customers bulletins on an ad hoc basis. Members' email addresses will not be shared with third parties.

  13. We reserve the right to withdraw all or any part of our facilities for short periods of time to carry out routine maintenance and for exhibitions/events.  Members will be given advance warning of these times and no refunds will apply.

  14. We accept no liability for lost or stolen goods whilst on our premises unless as a direct result of our negligence.

  15. Brunel Fitness reserves the right to adjust or amend the terms and conditions as necessary without prior notice. Members are requested to adhere to the terms and conditions of use. These may vary from time to time. Property stored in lockers is at your own risk. Cars parked in the car park and all contents in them are your responsibility and we will not accept any liability for loss or damage to them.

  16. Brunel Fitness reserves the right to adjust or amend the terms and conditions as necessary without prior notice. Members are requested to adhere to the terms and conditions of use. These may vary from time to time.

  17. We reserve the right to cancel a membership if these conditions are not adhered to.

  18. When cancelling a membership at reception, members must provide at least 7 days notice to prevent another payment being deducted from their account.

  19.  Members are not entitled to a refund if cancelling in-person within this time-frame. However, they will still have usage of the gym for the remaining time of the period they have paid.

  20. Refunds cannot be issued if the payment has been deducted on, or following, the membership renewal date.

  21. Members must comply with conditions of use displayed throughout the facility relevant to each activity stated under the 'BFC Rules & Gym Etiquette'

  • Be Polite, Respectful,& Considerate Of Others At All Times

  • Correct Attire Must Be Worn (e.g. No Jeans, No Outdoor Boots, Tops Must Be Worn At All Times – Aim To Wear Gym/Leisure/Sports Clothing)

  • Personal Belongings Must Be Kept In The Lockers, Not On The Gym Floor

  • Consider Your Personal Hygiene & Maintain Distance From Others

  • Please Return & Replace Any Equipment After You’ve Finished Using It

  • Wipe Down All Equipment Used After Use With Products Provided At The Cleaning Stations In The Gym

  • Consider Your Time Spent Using Equipment During Busy Times

  • Pick Appropriate Exercises & Execute Correct Technique, Ensuring The Safety Of Yourself & Others At All Times

  • Please Leave The Facility If Making Or Receiving A Phone Call, And Always Use Headphones When Listening To Music

Updated During July 2023

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